Home Care Packages
Flexibility. Choice. Control. A Home Care Package enables you to choose the services and support you want.
The Commonwealth Department of Health manages the Home Care Package Program, which was established to support older Australians remain in their own homes and communities. The program enables participants to access a coordinated mix of services that can include:
There are four (4) levels of Home Care Packages - from Level 1 for basic care needs to Level 4 for more complex needs. Each level attracts a different subsidy amount which is then applied to the cost of delivering services. The first step into accessing a Home Care Package is to contact My Aged Care on 1800 200 422 or www.myagedcare.gov.au. (see our 'Registering with My Aged Care (MAC)' page for more information)
Once your eligibility for the program has been accepted you will be invited to choose a service provider. There are many things to consider - service, costs, availability, quality.
With White Oak you can be confident in experiencing all four (4): a variety of high quality services, delivered by an experienced team in the location you want at the right price.
We make it easy for you to get the care and support that is right for you in just four quick steps.
Step One – Let's chat
We are available to case manage your package, provide services, offer advice, and work to get the best outcome possible together.
If you have been approved for a home care package, or you are just starting to think about seeing if you are eligible for one, you can either call us on 9301 0299, or use our home care package enquiry page.
You are under no obligation to choose us, we are happy you give you the advice that you need using our experience in the aged care industry. We have put together a bit more information about home care on these pages:
If you choose us you can be confident you are getting a value-for-money service that offers your choice and high quality, see what our customers have to say.
Step Two – Set Goals
Your goals drive the support you receive through your home care package. Once you decide you want to become a client, we will assist you to come up with goals that you think are motivating.
A goal could be as simple as getting back into your garden, maintaining a healthy weight, or even being able to dance at your granddaughter’s wedding. A good goal will build on your strengths and desires.
We have a few stories about our clients on our How it Works page for you to read through and see how we made it work for them to meet their goals. You might find it interesting to see what people like you have thought about when setting goals for their care programs, or you might prefer to just discuss your own story with us and see where we can make it work for you.
Step Three - Choose Services
We will guide you to use your goals and preferences to decide what services you would like to choose, how many hours a week for each you might like, and what times of day would be suitable to your lifestyle.
There may be other things you would like less often – such as a few hours in the garden every six weeks or a monthly assessment of your health condition.
Browse our services to get an idea of what might work for you:
- General support
- Social support
- Clinical services
- Home maintenance and gardening
- Home modifications
- Assistance to use technology
Our flexible services wrap around the things that you enjoy the most, as well as support the activities that you need assistance with as often as you wish. This is part of our commitment to ensure that you have control over the services that you want. There might be activities or outings that we can suggest for you that we think might like, or we could share ideas that have worked for other people, but ultimately it is your choice.
Step Four – Start
Once you feel that we have built a plan that you like and are happy with how the funds in your package will be used, your services can start whenever you like.
You can alter your plan at time and as often as you like. Our people are here to assist you in any way we can.